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Complaints and Concerns

The Australian Guild of Education Pty Ltd is committed to providing a safe environment that promotes personal wellbeing and academic excellence and integrity.  If we are not meeting this standard, we request that you bring concerns or complaints to our attention using our internal channels and policies and so that we can address and resolve them in a fair and equitable way.  

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Please see our Grievance Handling Policy and Procedure in order to first bring matters to our attention in an appropriate manner, giving us the opportunity to respond and resolve them.

 

If AGE is not able to resolve your concerns or complaints about our organisation, more information about how to raise these with the regulator can be found here . 

Contact & Address

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Email:  support@guildmusic.edu.au

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The AGE Support Team operates from the North Melbourne Campus in  Australia Monday to Friday during normal Business Hours.

We attempt to respond to all email enquiries within one business day.

 

Australian Guild of Education Pty Ltd

Head Office, Level G

376 Victoria Street,

North Melbourne  VIC 3051

AUSTRALIA

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Campus: Level 2

376 Victoria Street,

North Melbourne  VIC 3051

AUSTRALIA

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Provider ID: PRV12114

CRICOS Code: 04168K

ABN: 81 671 463 853

Online Forms

Our online forms are currently under review.  Please visit the Policies and Forms page to download a PDF or email support@guildmusic.edu.au

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Support Services
Disability Support Service

The Australian Guild of Education Pty Ltd is a registered Institute of Higher Education on the Tertiary Education Quality and Standards Agency’s (TEQSA) National Register (PRV12114) and all courses provided are accredited by TEQSA (CRICOS 04168K). ABN: 81 671 463 853.

DISCLAIMER

Australian Guild of Education Pty Ltd is an equal opportunity Institute of Higher Education and encourages people with disabilities to apply.

Your Personal Information may be disclosed in a number of circumstances including the following:

— Third parties where you consent to the use or disclosure; and

— Where required or authorised by law.

Acknowledgement of Country

We acknowledge the Traditional Custodians of the land on which we operate, and we pay our respects to their Elders, past, present and emerging.

© 2025 Australian Guild of Education Pty Ltd

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